Support

Ripe turns your task list into focus sessions and breaks, then sets a real alarm for each one.

Need a hand, found a bug or have an idea? Email support@ripe.siteownr.com and include your phone model and the app version (at the bottom of Settings).

My alarms don't ring

iPhone (iOS 26+): open the Alarms tab. If it says alarms need your permission, tap Allow alarms, or turn on Alarms for Ripe in the Settings app.
iPhone (iOS 15–25): blocks ring as notifications, so silent mode and Focus modes mute them. Allow notifications for Ripe.
Android: allow notifications, Alarms & reminders, and full-screen notifications for Ripe. Some phones also need battery optimisation turned off for Ripe.
Use Ring a test in 15 seconds on the Alarms tab to check.

Moving to a new phone

Your plans live on your phone and don't sync. In Settings, tap Export backup and save the file. On the new phone, install Ripe and tap Import backup. Backups also move between the iPhone, Android and web versions.

Premium follows your account: sign in on the new phone, or tap Restore purchases on the Premium screen.

Premium and subscriptions

Premium is bought through the App Store or Google Play, monthly, yearly or once for life. The price is shown in the app before you pay.
Subscriptions renew automatically until you cancel. Cancel at least 24 hours before the renewal date in Settings → your name → Subscriptions on iPhone, or Play Store → Profile → Payments & subscriptions → Subscriptions on Android.
Refunds are handled by Apple or Google under their own policies.

Delete your account

You only have an account if you signed in to buy or restore Premium. Deleting it removes your email address, password and purchase record from our server. Your plans stay on your phone until you erase them or delete the app.

In the app: go to Settings → Account → Delete account and confirm. It's deleted straight away.
Without the app: email support@ripe.siteownr.com from the address you signed up with, with the subject "Delete my Ripe account". We'll delete it and reply to confirm.

Deleting your account doesn't cancel a subscription. Cancel it in your App Store or Google Play settings first so you aren't charged again.

Deleting your data

Use Settings → Erase everything, or delete the app. That removes everything on the phone. If you have a Premium account, delete it as described above.

Quick add shortcuts

Write report x3 ! @14:00 #deep adds a task with 3 pomodoros, marked as a must, fixed at 14:00, as deep work. Use ? for a could and #shallow for light work.